FAQ
Do you have questions about our orders, payments, deliveries or returns? Here you will find the answers to the most frequently asked questions.
Orders
Payment
Delivery
Returns
How can I place an order?
Add your desired items to the shopping cart, proceed to checkout and follow the steps to enter your delivery and payment information.
Can I change or cancel my order after it has been placed?
Once the order has been received by us, it will be forwarded to our supplier. Changes or cancellations are therefore only possible shortly after placing the order – please contact our customer service quickly.
Will I receive an order confirmation?
Yes, immediately after purchase you will receive an email with all order details.
What happens if an item is not available?
Since we source directly from the supplier, it can happen that products are temporarily out of stock. In this case, we will inform you immediately by email and offer an alternative or refund.
What happens if I order multiple products from different brands?
Since our items are shipped directly from different suppliers, your order may arrive in multiple packages. However, you will receive the corresponding tracking number for each shipment.
Which payment methods are accepted?
We accept all common payment methods: Paypal, purchase on account (Klarna), American Express, Apple Pay, EPS, Google Pay, iDEAL, Maestro, Mastercard, Shop Pay, Visa.
Is the payment secure?
Yes, all payments are processed via encrypted and verified payment providers. Your data is protected.
When will my account be charged?
The charge will be made immediately after placing your order, as we forward the order directly to our supplier.
Can I change my payment method later?
Once the order has been submitted and forwarded to the supplier, the payment method unfortunately cannot be changed.
How long does delivery take?
Delivery time depends on the respective supplier and averages 3–6 days.
Why do I receive my order in multiple packages?
Since we work with different suppliers, your products will be shipped separately. You will receive a separate tracking number for each package.
What happens if my package gets lost?
Should your package be proven lost, we will immediately arrange for a replacement or refund.
How can I return an item?
Please contact our customer service first. We will check the return conditions with the respective supplier and send you all the information for the return.
Where do I need to send my return?
Since our products come directly from different suppliers, you will receive the correct return address after your request has been reviewed.
Who bears the return shipping costs?
Generally, the customer bears the return shipping costs, unless the item is faulty or damaged.
When will I receive my refund?
Once the return has been checked, we will refund the amount within 5–10 business days via the originally chosen payment method.
Should you have further questions, our customer service is always available – we are happy to help you!